Terms & Conditions


General terms and conditions

This contractual document shall govern the General Terms and Conditions for the purchase of perfumery, cosmetics and household products (hereinafter, “Terms”) through the website www.papaduk.comowned by PAPADUK LUXURY SL under the trademark of PAPADUK LUXURY SL, hereinafter PROVIDER, whose contact details are also listed in the Legal Notice of this website.

These Conditions will remain published on the website available to the USER to reproduce and save them as confirmation of the contract, and may be modified at any time by PAPADUK LUXURY SL. It is the responsibility of the USER to read them periodically, since those in force at the time of placing the order will be applicable. PAPADUK LUXURY SL will file the electronic document where the purchase is formalized and will be available to the USER if requested.

Contracts shall not be subject to any formality with the exception of the cases expressly indicated in the Civil and Commercial Codes and in this or other special laws.

The acceptance of this document implies that the USER:

  • You have read, understand and comprehend the above.
  • It is a person with sufficient capacity to contract.
  • Assumes all obligations set forth herein.

These conditions shall be valid for an indefinite period of time and shall be applicable to all contracts made through the PROVIDER’s website.

The PROVIDER informs that the merchant is responsible and aware of the current legislation of the countries to which it sends the products, and reserves the right to unilaterally modify the conditions, without affecting the goods or promotions that were purchased prior to the modification.

On the one hand, the PROVIDER of the perfumery, cosmetics and household products contracted by the USER is PAPADUK LUXURY SL, with registered office at Avenida Sant Joan de Labritja, Nº18, Local Bajo 2 , 07800 Ibiza (ILLES BALEARS), NIF B16670689 and customer service telephone 971238289.

On the other hand, the USER, registered on the website by means of a user name and password – in case he/she has an account -, for which he/she has full responsibility for the use and custody, and is responsible for the veracity of the personal data provided to the PROVIDER.

The purpose of this contract is to regulate the contractual purchase and sale relationship between the PROVIDER and the USER at the moment the USER accepts the corresponding checkbox during the online contracting process.

The contractual relationship of purchase and sale involves the delivery, in exchange for a specific price and publicly displayed through the website, of a specific product.

When the USER identifies errors in the data published on the website or in the documents generated by the contractual relationship, you can notify the mail for PAPADUK LUXURY SL correct them as soon as possible.

The USER may keep his/her data updated by accessing his/her user account.

The USER, in order to access the products or services offered by the PROVIDER, must be of legal age or emancipated minor. Therefore, the USER must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and the free movement of such data and the Organic Law 3/2018 of 5 December (LOPDGDD) on the protection of personal data and detailed in the Legal Notice and Privacy Policy of this website.

The USER shall select a user name and password, undertaking to make diligent use of the same and not to make them available to third parties, as well as to notify the PROVIDER of the loss or theft of the same or possible access by an unauthorized third party, so that the PROVIDER may proceed to block them immediately.

Contracting procedure

Once the user account has been created, we inform you that in accordance with the requirements of article 27 of Law 34/2002, of Services of the Information Society and Electronic Commerce (LSSICE), the contracting procedure will follow the following steps:

Unless otherwise stipulated in writing, the placement of an order with the PROVIDER implies acceptance by the USER of these legal conditions. No stipulation made by the USER may differ from those of the PROVIDER if it has not been expressly accepted in advance and in writing by the PROVIDER.

The PROVIDER will not ship any order until it has verified that payment has been made.

Shipments of goods will usually be made by Correos Correos Express or Correos Correos, according to the destination freely designated by the USER.

The shipment will be made once the availability of the goods has been confirmed and the payment of the order has been verified.

Delivery time will be between 2 and 7 working days, depending on the destination town and the chosen method of payment. The estimated shipping and delivery date will be provided prior to order confirmation.

Failure to execute the contract remotely

In the event that the contract cannot be executed because the contracted product or service is not available on time, the USER will be informed of the lack of availability and will be entitled to cancel the order and receive a refund of the total amount paid at no cost, and without any liability for damages attributable to the PROVIDER.

In case of unjustified delay on the part of the PROVIDER with respect to the refund of the total amount, the USER may claim to be paid double the amount due, without prejudice to its right to be compensated for damages suffered in excess of such amount.

The PROVIDER shall not assume any responsibility when the delivery of the product or service does not take place due to false, inaccurate or incomplete data provided by the USER.

Delivery shall be deemed to have been made when the carrier has placed the products at the USER’s disposal and the USER, or the USER’s delegate, has signed the delivery receipt document.

The PROVIDER shall be liable to the USER for any lack of conformity existing at the time of delivery of the order, and the USER may, by means of a simple declaration, require the correction of such lack of conformity, the reduction of the price or the termination of the contract. In any of these cases, the USER may also demand, in addition, compensation for damages, if applicable.

The USER shall have the right to suspend payment of any outstanding portion of the price of the purchased product until the PROVIDER complies with the obligations set forth in this contract.

It is the USER’s responsibility to verify the products upon receipt and to state all reservations and claims that may be justified in the delivery receipt document.

The USER has a period of fourteen calendar days, counted from the date of receipt of the product or from the conclusion of the purchase contract if it is a provision of a service, to exercise the right of withdrawal, as regulated in the Article 102 of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, hereinafter RDL 1/2007. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise shall end twelve months after the expiration date of the initial withdrawal period, pursuant to the article 105 of RDL 1/2007 .

The right of withdrawal will not be applicable to the contracts referred to and listed in article 103 of RDL 1/2007, and which are listed as follows here

All returns must be communicated to the PROVIDER, by e-mail to or using the returns portal indicating the corresponding invoice or order number.

In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of 9.99€ to the USER by previously informing the USER through the same communication channel used.

Once the USER has received the return number, he/she will send the product to the PROVIDER using the returns portal . Transportation costs shall be borne by the USER.

Any complaint that the USER considers appropriate will be dealt with as soon as possible, and may be made at the following contact addresses:

Postal: PAPADUK LUXURY SL, Avenida Sant Joan de Labritja, Nº18, Local Bajo 2 , 07800 Ibiza (ILLES BALEARS)
Telephone: 971238289
Online Dispute Resolution (Online Dispute Resolution)
Pursuant to Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for online dispute resolution between the USER and the PROVIDER, without recourse to the courts of law, through the intervention of a third party, called a Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, and may finally suggest and/or impose a solution to the conflict.
Link to the ODR platform:

The parties shall not be liable for any failure due to force majeure. Performance of the obligation shall be delayed until the force majeure event has ceased.

The USER may not assign, transfer or transmit the rights, responsibilities and obligations contracted in the sale.
If any provision of these terms and conditions shall be deemed void or unenforceable, the validity, legality and enforceability of the remaining provisions shall not be affected in any way, nor shall they be modified in any way.
The USER declares to have read, to know and to accept the present Conditions in all their extension.

All sales and deliveries made by the PROVIDER shall be understood to be subject to these Conditions.
No modification, alteration or agreement contrary to the Commercial Proposal of PAPADUK LUXURY SL or to what is stipulated herein, shall have effect, unless expressly agreed in writing signed by the PROVIDER, in which case, these particular agreements shall prevail.

The prices indicated for each product or service include Value Added Tax (VAT) or other taxes that may be applicable. These prices, unless expressly stated otherwise, do not include shipping or communication costs, handling or any other additional services and annexes to the product purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO currency. The USER assumes that the economic valuation of some of the products may vary in real time.
Before making the purchase you will be able to check online all the details of the quotation: items, quantities, price, availability, shipping costs, charges, discounts, taxes and the total of the purchase. Prices may change daily until the order is placed.
Any payment made to the PROVIDER shall entail the issuance of an invoice in the name of the registered USER or the company name provided by the USER at the time of placing the order. You will be able to download the invoice in PDF format by accessing the web management panel with your user account. If you wish to receive it by e-mail, you must request it by any of the means that the PROVIDER makes available to you, informing you that you may revoke such decision at any time.
For any information about the order, the USER may contact the PROVIDER’s customer service telephone number 971238289 or via e-mail at the following address .

The prices published in the store do not include shipping or communication costs, installation or download costs, or complementary services, unless otherwise expressly agreed in writing.
The shipping costs will be calculated at the moment of saving the basket or quotation, since they are calculated according to the weight of the products and the delivery address.
The transportation rate (VAT included) applied is as follows:

Peninsula up to 2 Kg: 9.99 €.
Peninsula > 2 Kg up to 10 Kg: 12.99 €.
Peninsula > 10 Kg: 19.99 €.

Outside peninsula up to 2 Kg: 19.99 €.
Outside Spain > 2 Kg up to 10 Kg: 25.99 €.
Outside peninsula > 10 Kg: 35.99 € + 5.99€/KG

The PROVIDER is responsible for the economic transactions and makes possible the following ways to make the payment of an order:

  • Credit card
  • Paypal

The USER may use a discount coupon prior to the completion of the purchase in case the USER has received it from the PROVIDER.

Safety measures

The website uses information security techniques generally accepted in the industry, such as SSL, secure page data entry, firewalls, access control procedures and cryptographic mechanisms, all in order to prevent unauthorized access to data. To achieve these purposes, the user/customer accepts that the provider obtains data for the purpose of the corresponding authentication of access controls.

The PROVIDER undertakes not to allow any transaction that is considered illegal by the credit card brands or the acquiring bank and that may or has the potential to damage their goodwill or negatively influence them.

It is prohibited under the card brand programs to sell or offer a product or service that does not comply with all laws applicable to the Purchaser, Issuing Bank, Merchant or Cardholder of the card(s).

Any product from our catalog can be added to the cart. In this one, only the items, quantity, price and total amount will be shown. Once the basket has been saved, taxes, charges and discounts will be calculated according to the payment and shipping information entered.
The baskets do not have any administrative link, it is only a section where you can simulate a budget without any commitment on both sides.
From the shopping cart you can place an order by following the steps below for its correct formalization:
1. – Verification of billing data.
2. – Verification of the shipping address.
3. – Selection of the payment method.
4. – Place the order (buy).
Once the order has been processed, the system instantly sends an e-mail to the PROVIDER’s management department and another to the USER’s e-mail confirming the completion of the order.
Orders (purchase requests)
Prior to order confirmation, information on the status of the order and the approximate shipping and/or delivery date will be provided.

If any of these terms and conditions shall be deemed unlawful, void or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining conditions.
The PROVIDER may, without prior notice, suspend or terminate the USER’s access to its services, in whole or in part, when the USER fails to comply with the obligations set forth in this contract or any applicable legal provision, license, regulation, directive, code of practice or policy.
When the PROVIDER exercises any of its rights or powers under this Clause, such exercise shall not prejudice or affect the exercise of any other right, power or remedy that may be available to the PROVIDER.

The guarantees will respond to the provisions of the Title referred to “Guarantees and after-sales services” of the Royal Legislative Decree 1/2007, of November 16, 2007, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, which can be accessed by clicking here. here

These conditions shall be governed by or construed in accordance with Spanish law in all matters not expressly set forth herein. Any controversy that may arise from the provision of the products or services subject to these Conditions shall be submitted to the courts and tribunals of the USER’s domicile, the place of performance of the obligation or the place where the property is located if it is immovable.

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